REFUND POLICY

Last updated: July 19, 2026

Thank you for shopping with UNFOLD, a storefront brand owned and operated by Z&R Originals.

Custom and Personalized Products

Because custom and personalized products are made specifically for you, they cannot be returned or exchanged for change of mind, selecting the wrong size or color, or buyer’s remorse.

Standard UNFOLD Products

Standard, non-personalized UNFOLD-branded products may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition and packaging. Proof of purchase is required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Cancellations

Orders may be cancelled only before production begins. Once an order has entered production, it cannot be cancelled or changed.

Return Shipping

Unless an item is damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional time to post the refund.

Contact Us

Email: support@zroriginals.com

Website: wearunfold.com